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What kind of record mailers do you use?

Professional ones. We're currently using a "Bukwrap" style mailer with additional stiffeners.

For orders containing Five Single LPs, deluxe mailers are used.

Plastic corners are also added for larger orders or orders containing 2x double LPs.

10" Vinyl Records will be shipped in 12" LP "Bukwrap" mailers along with 10" Stiffeners.

7" Vinyl will be sent in a reinforced 7" fold out mailer along with appropriate stiffeners.

Box Sets

Box Sets or an order with more than four vinyls will be sent in Box Set specific mailers, with stiffeners.

This will either be a deluxe record mailer, or a reinforced tear strip mailer, all depending on the size of the box set.

Box Set packages will also be wrapped in bubblewrap for even more protection.


Fragile Tape and Fragile stickers will be applied to the outside of the package. Bubble wrap will be applied to larger orders and Box Sets


Where will my order ship from?

All orders ship from Kempston, Bedfordshire, England.

How long will it take for my order to ship?

Unless otherwise stated on the product page, all orders usually ship within 1-3 days. Pre-order items are excluded from this, of course.

How will I know when my order has shipped?

You will receive a shipping confirmation email.

Will my order be tracked?

Yes. All orders are sent using a tracked service, without exception. In most cases, the final delivery will be handled by your local postal service, who may or may not require a signature upon delivery.

Where is my tracking number?

At present, we do not send out tracking numbers automatically. Most people don't need them, however if you do, then please email us and we will be happy to send across your information.

Can you remove the record(s) from the outer sleeve to avoid seam splits during shipping? Also, what's a seam split?

A seam split is a common type of postal damage that occurs when your parcel is shaken during transit. The vinyl itself moves around and eventually pushes through the outer sleeve, causing a tear (usually along the top edge). The only way to completely avoid this is to remove the record from the outer sleeve prior to packing. If you would like us to do this, then please email us and we will be happy to oblige.

My records have manufacturing faults. What should I do?

Please email us and of course we will make it right.

How long do I have to report a faulty record?

All manufacturing faults must be reported within 2 weeks of receipt, otherwise we cannot replace or refund them. So no, you can't keep your copy sealed in shrink wrap, then open it a year later and ask for a replacement!

What kind of faults can I claim on?

Anything that adversely affects the playback, which is NOT being caused by your equipment. You will need to email us and discuss the issue. For example, a claim on a warped record will not be accepted unless you send a video showing how it affects the sound (it's unusual for moderate warping/bowling to have any effect). We promise to treat all claims fairly and quickly, but please be aware that sometimes incorrect playback can be caused by YOUR setup (for example, if you're using a cheap "suitcase style" turntable such as a Crosley or Ion).

The record sleeve was damaged in the post. Can I get a replacement?

When they leave us, your record(s) will be in mint condition and packaged very carefully. Hopefully they will arrive safely. Postal damage is rare, but it does happen sometimes, so please be aware of this before placing an order. We do not carry spare covers. If we receive records with imperfections, they will be listed in the discounted section explaining the exact imperfection. If you are concerned about split seams, simply email us with your new order number, explaining that you would like the record to be shipped outside of the outer sleeve, and we will open the cellophane, remove the record and ship it outside of the cover.

We realise how disappointing it is to receive a new album and the record has damaged the sleeve. It hurts!

What about customs/import charges?

For international orders, please be aware that you will be responsible for any customs/import charges incurred by your package.

Do you accept international returns?

No, we do not accept international returns. This is due to the very high shipping costs and customs fees involved (which you would be liable for when returning any unwanted items).

How long will shipping take to my country?

Generally it takes 2-3 days for UK, 1-2 weeks for Europe and 2 weeks for USA. Obviously, Covid-19 has made these times far more unpredictable, so please take that into consideration. Also please remember that some of our products are sold as pre-orders, so they will not ship until after the expected release date. This will be indicated on the individual product page.

I live in the US and it's been a couple of days. My package should be here, right?

It can take up to 2 weeks for UK parcels to arrive in the US. Please be patient, it will get there soon!

My order still hasn't arrived. What should I do?

Please wait until a reasonable amount of time has passed (say, around 2 weeks for Europe, 3 weeks for the US/RoW) and then get in touch. We'll help in whatever way we can.

I have pre-ordered two separate releases. Will they ship together?

Your order will NOT ship until all items have arrived from the manufacturer. If you wish to receive each item as soon as possible, then please place separate orders.

I've moved house and have mail forwarding set up. Will my parcel arrive okay?

Probably not. In our experience, postal services often don't bother forwarding international parcels to new addresses. This applies in particular to the US. It is MUCH safer to email us and have your shipping address changed. If your postal service fails to forward your parcel to your new address, then it will be returned to us and you'll be responsible for the cost of reshipping it.

My order was returned to you. What are my options?

If, for ANY reason, your parcel is returned to us (due to an incorrect shipping address, or you failed to collect it from the Post Office etc), then of course we will be happy to resend it. However, please be aware that you will have to cover the costs of re-shipping it.

My country is not listed during the checkout. What should I do?

Please email us.

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